Refund Policy

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it.

You then have an additional 14 days to return the item to us.

Items must be unused, unworn, and in original condition and packaging.

The following items are non-refundable:

• Worn or damaged items (not caused by us)

• Custom or made-to-order products.

   

Once your return is received and inspected, we’ll confirm if your refund is approved.

Approved refunds are processed within 14 days to your original payment method.

Original shipping costs are non-refundable, unless the item is faulty or incorrect.

We reserve the right to reduce refunds if items are returned in a diminished condition.

If your item is faulty, damaged, or not as described, you are protected under the Consumer Rights Act 2015.

Contact us within [e.g. 7 days] of receiving your order with proof (photos + order details).

If confirmed, we will offer a replacement, repair, or full refund, including shipping costs where applicable.